The Goal of Tech Support

[Chris Savage]

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It's true though...

[JKnightandKARR]

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It's true though...

I'd say no comment, but one of my old websites was malfunctioning, I called Tech support after checking tools out, specifically the status section, some was red, was either red, issue or green, all good, and the IDIOT on the other end litterally said, well if you don't know what they mean, they don't mean anything..... REALLY?! I might not know what they mean, but NOT STUPID!..... replied, "Well, I may not know what they mean, but I know that they obviously are causing issues on my damn website...." MORON! lol

[Chris Savage]

I wish I hadn't lost the blog entries (Savagisms) from the old website. I had documented a long-running issue with AT&T tech support over my internet in CA and how I used my engineering skills to prove the problems were not on my end, like they kept insisting and trying to charge me for. That was annoying, but in the end I got a bunch of great free equipment because they wanted me to show in my blog and Twitter feed that the issue was resolved after they were embarrassed.

[granz]

I wish I hadn't lost the blog entries (Savagisms) from the old website. I had documented a long-running issue with AT&T tech support over my internet in CA and how I used my engineering skills to prove the problems were not on my end, like they kept insisting and trying to charge me for. That was annoying, but in the end I got a bunch of great free equipment because they wanted me to show in my blog and Twitter feed that the issue was resolved after they were embarrassed.

Several times I have shown Comcast that the trouble was not on my end, and they didn't care. They had their script, and I was NOT going to deviate from that. Tech support is often pathetic.

One of my jobs had a dedicated help desk department. One of the girls kept spelling modem as modum. I spent several minutes explaining how the term comes from the word "modulate" and "demodulate," and how it is correctly spelled. The very next day, a ticket came in to our group with the work "modum." I guessed that it was just that she was "dum."

[JKnightandKARR]

I wish I hadn't lost the blog entries (Savagisms) from the old website. I had documented a long-running issue with AT&T tech support over my internet in CA and how I used my engineering skills to prove the problems were not on my end, like they kept insisting and trying to charge me for. That was annoying, but in the end I got a bunch of great free equipment because they wanted me to show in my blog and Twitter feed that the issue was resolved after they were embarrassed.

lol sounds familiar....oh yeah.... my Netjoke router....